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FireHydrant is an incident-management platform — runbooks, a Slack and Teams chatbot, retrospectives, a service catalog, status pages — with on-call and alerting through its Signals product. Pro is $25 per responder per month billed annually, Signals is charged by the number of alerts you send, and SMS and voice notifications are extra. If the incident channel and its automation are your center of gravity, that is the honest case for FireHydrant. OpsPing is paging-first: on-call schedules, multi-level escalations, mobile critical alerts, status pages and postmortems at a flat $8–$15 per responder per month, with no per-alert charges and an Opsgenie-compatible alert API.
Side by side
| OpsPing | FireHydrant | |
|---|---|---|
| Pricing model | $8 (Team) or $15 (Business) per responder per month; no per-alert charges | Pro $25 per responder per month, billed annually; Signals on-call charged by number of alerts sent; Enterprise custom |
| Free tier | Up to 5 responders, 1 team, 1 schedule, single-level escalation, 3 integrations, unlimited push | Up to 10 responders for incident management (2 runbooks, 1 public status page, 3 integrations); Signals on-call not listed on Free |
| On-call and escalation | Every plan; unlimited schedules and multi-level escalations on Team and Business | Signals on Pro: on-call scheduling, unlimited escalation policies |
| Notification channels | Push (iOS Critical Alerts, Android DND bypass) unlimited on every plan; voice fallback and email on paid plans ($5 / $25 monthly voice credit); no SMS | Push, Slack, Microsoft Teams, email; SMS and voice available for purchase |
| Incident workflow | Incidents with responders and status timeline, Slack ChatOps, postmortems generated from the audit trail | Runbooks, Slack & Teams chatbot, retrospective templates, service catalog, custom fields |
| Status pages | Included on Team and Business | 1 public on Free; unlimited public on Pro; private on Enterprise |
| Migration tooling | Opsgenie importer (dry run free) and an Opsgenie-compatible alert API (supported subset) | Signals Migrator for PagerDuty and Opsgenie configuration |
| Private deployment | Single-tenant private deployment available | Not listed on the pricing page |
| Ownership | LTFI Tech, LLC | Part of Freshworks since January 2026 |
FireHydrant pricing checked . FireHydrant pricing ↗ · Freshworks acquisition announcement ↗ · OpsPing pricing
When FireHydrant is the better fit
- You want runbook automation and a chatbot that runs incidents inside Slack or Microsoft Teams.
- You need retrospective templates, a service catalog with custom fields, or (on Enterprise) private incidents and incident analytics.
- Your organization already uses Freshservice and wants incident response in the same vendor.
When OpsPing is the better fit
- Predictable cost: a flat per-responder price with no charge per alert, and voice credit included on paid plans.
- Paging reliability on phones: iOS Critical Alerts and Android Do-Not-Disturb bypass, free and unlimited.
- Leaving Opsgenie: the Opsgenie-compatible alert API and importer reduce the rewrite. See how to switch from Opsgenie.
- You need a private single-tenant deployment.
FAQ
Is FireHydrant more expensive than OpsPing?
At list price, yes for on-call: FireHydrant Pro is $25 per responder per month billed annually, and its Signals on-call and alerting is charged by the number of alerts you send, with SMS and voice notifications sold separately. OpsPing is $8 (Team) or $15 (Business) per responder per month with no per-alert charges, and voice credit is included on both paid plans. Prices checked October 31, 2026.
What does FireHydrant do better than OpsPing?
Incident-management depth: runbook automation, a Slack and Microsoft Teams chatbot for running incidents, retrospective templates, a service catalog with custom fields, and, on Enterprise, private incidents and incident analytics. It also ships a migrator for PagerDuty and Opsgenie configuration. OpsPing is built around the page and the on-call rotation rather than the incident channel.
Is FireHydrant still an independent company?
No. Freshworks completed its acquisition of FireHydrant in January 2026 and has said it plans to integrate FireHydrant with Freshservice. If your organization already runs Freshservice, that may be a reason to choose it.
Can I move from FireHydrant to OpsPing?
Yes, but there is no FireHydrant importer. Recreate schedules and escalation policies in OpsPing (in the console or through the API), then repoint each alert source to an OpsPing integration. OpsPing Free covers 5 responders, 1 schedule and a single-level escalation policy, so you can run a shadow rotation for one on-call cycle before committing.