Opsgenie is no longer sold and shuts down on April 5, 2027, so the real comparison is incident.io against staying on Opsgenie until you move. incident.io is a Slack- and Teams-native incident management platform with on-call sold as an add-on (Team $15/user/month annually plus $10 for on-call) or as an On-call only plan at $20/user/month, and it publishes Opsgenie import tooling for schedules and escalation paths. Teams that mainly need paging and want their alert sources to keep the Opsgenie API shape can also look at OpsPing, which accepts the Opsgenie v2 alert API at api.opsping.com from $8 per responder.
Side by side
| incident.io | Opsgenie | |
|---|---|---|
| Status in 2026 | Sold and supported | End of sale June 4, 2025; end of support April 5, 2027 |
| New customers | Yes, including a free Basic plan | No. Existing customers can add seats and renew if the term ends before April 5, 2027 |
| Free plan | Basic: Slack or Teams incident response, single team on-call, status page, 1 schedule | Not available to new customers |
| Listed per-user price | Team $15 annual / $19 monthly, + $10 on-call; Pro $25, + $20 on-call; On-call only $20; Enterprise custom | Existing customers, 1–25 users, per user per month: Essentials $9.45 annual / $11.55 monthly; Standard $19.95 / $24.15; Enterprise $31.90 / $38.50 (lower marginal rates above 25 users) |
| Core interface | Slack- and Microsoft Teams-native incident response, plus web app | Alerting and on-call web app and mobile app |
| Schedules | Basic 1, Team 2, Pro and Enterprise unlimited | Existing configuration until shutdown |
| Heartbeats, maintenance windows | Heartbeats on Team and above; maintenance windows on Pro and above | Existing configuration until shutdown |
| Live call routing | Pro 1 number, Enterprise 5 | Included on Standard and Enterprise (licensing page) |
| Opsgenie migration tooling | Opsgenie alert source, Catalog sync, schedule and escalation-path import, notification-preference import, Terraform provider | Atlassian's automated migration to Jira Service Management, 120 days of parallel access |
| Your data after April 5, 2027 | Not affected | Only data migrated to Jira Service Management remains; the rest is deleted |
Sources, checked November 2, 2026: incident.io pricing ↗ and Opsgenie migration tools ↗; Atlassian Opsgenie licensing ↗ and what happens when Opsgenie is turned off ↗. List prices in USD; incident.io lists the on-call add-on per user per month without separate monthly and annual rates. Prices can change; confirm with the vendor before you budget.
Opsgenie's end of life in brief
Atlassian stopped selling Opsgenie on June 4, 2025. On April 5, 2027, “access to Opsgenie will be shut off, the product will no longer be accessible, and any customer data in Opsgenie that has not been moved to Jira Service Management will be deleted” (Atlassian ↗). The Opsgenie REST APIs keep working until that date, and sites that migrate to Jira Service Management shut down automatically 120 days after their migration date (Atlassian Support ↗). Every date, with its source, is on our Opsgenie shutdown timeline.
What incident.io offers
From incident.io's pricing page ↗ (checked November 2, 2026):
- Basic (free). Slack or Microsoft Teams native incident response, single team on-call, a status page and essential incident automation; 2 integrations and 1 workflow.
- Team. $15 per user per month billed annually or $19 monthly, with on-call at an extra $10 per user per month: multi-team on-call and alerting, workflows, heartbeats, unlimited integrations, API and webhooks.
- Pro. $25 per user per month with on-call at an extra $20: advanced insights and dashboards, customizable post-incident process, private incidents, maintenance windows, live call routing (1 number), SAML SSO.
- On-call only. $20 per user per month for alert routing and grouping, schedules with shadow rotations and holiday calendars, cover requests and overrides.
- Enterprise. Custom pricing with SCIM, custom RBAC, audit logs and a 99.99% uptime SLA.
The trade-off: incident.io is priced and built as an incident-response platform, so a team that only needs paging pays for a seat that includes Slack-native incident management, and on-call is an add-on on the Team and Pro plans.
Migration effort
| Path | What moves | What you still do |
|---|---|---|
| Opsgenie → incident.io | Per incident.io's docs: schedules and escalation policies (bulk import), Opsgenie schedules, services, teams and users into the Catalog, and user notification preferences (without Opsgenie criteria or time restrictions) | Repoint each alert source to incident.io's own alert sources. During testing you can leave Opsgenie as an alert source (Grafana → Opsgenie → incident.io). incident.io's Opsgenie integration needs an Opsgenie Standard or Enterprise plan and a global API key (incident.io docs ↗) |
| Opsgenie → Jira Service Management | Atlassian's automated migration moves most data and configuration on the date you choose, with 120 days of parallel Opsgenie access | Manual steps for some setups; features Atlassian lists as left behind (Atlassian ↗) |
| Any path | — | Export the alert, incident and audit history you need before April 5, 2027, run both systems in parallel, and test a firing and a resolution through every source |
Who each fits
Stay on Opsgenie (for now) if…
- You are an existing customer and need time to plan. It works until April 5, 2027, which leaves a window to run a replacement in parallel. It is not a long-term option.
Choose incident.io if…
- Your incident response already lives in Slack or Microsoft Teams and you want on-call, incident workflows, post-incident reviews and status pages from one vendor.
- You want vendor tooling that imports Opsgenie schedules and escalation policies and lets you test with Opsgenie as an alert source first.
A third option for teams leaving Opsgenie: OpsPing
If what you need is paging, schedules and escalations, and your alert sources already speak the Opsgenie v2 alert API, an API-compatible pager avoids reconfiguring every integration. OpsPing (this site) is built for that move. The facts below come from our own documentation:
- Drop-in Opsgenie alert API. Change the API URL to
https://api.opsping.comand use a new OpsPing API key with the sameAuthorization: GenieKey <key>header. Create with alias deduplication works, and so do get by alias,alias:list queries, and acknowledge, close, notes, tags, assign, responders, escalate, snooze and details by alias, so Alertmanager and Grafana keep auto-resolve on. - Known gaps. Unacknowledge, unassign, reopen, unsnooze, mark-read and delete need the alert ID or tiny ID rather than the alias, there is no update-priority route, and
GET /v2/alerts/countignores the query (use/v2/alerts/counts). The full list is on the Opsgenie-compatible API page. - Unlimited push on every plan, including Free. Native apps for iPhone, Android and Apple Watch, with iOS Critical Alerts and Android Do-Not-Disturb bypass. Voice calls are the urgent fallback on paid plans; OpsPing does not use SMS.
- Importer. Users, teams, services, schedules and overrides, escalation policies, heartbeats and integrations import from Opsgenie; the dry run is free and applying it needs Team or Business. See the migration guide.
- Published pricing. Free for up to 5 responders; Team at $8 and Business at $15 per responder per month (pricing, cost calculator).
- Migration help. Async by email at [email protected], with calls by appointment.
OpsPing is a smaller product than incident.io: it is paging-first, without incident.io's depth of Slack-native incident workflows, AI features or catalog. The step-by-step plan is in How to switch from Opsgenie.
FAQ
Is incident.io a replacement for Opsgenie?
It can be. incident.io sells on-call (schedules, escalation paths, alert routing) alongside Slack- and Microsoft Teams-native incident response, and it documents Opsgenie migration tooling: an Opsgenie alert source for testing, schedule and escalation-path import, and user notification-preference import. Opsgenie itself stopped selling on June 4, 2025 and shuts down on April 5, 2027.
How much does incident.io cost compared with Opsgenie?
incident.io's pricing page, checked November 2, 2026, lists Basic free, Team at $15 per user per month annually ($19 monthly) plus $10 per user per month for on-call, Pro at $25 per user per month plus $20 for on-call, an On-call only plan at $20 per user per month, and custom Enterprise pricing. Opsgenie's listed rates for existing customers with 1 to 25 users run from $9.45 (Essentials, annual) to $38.50 (Enterprise, monthly) per user per month, but new customers cannot buy it.
Can incident.io import my Opsgenie schedules?
Yes, according to incident.io's documentation: it can bulk-import schedules and escalation policies from Opsgenie, pull Opsgenie schedules, services, teams and users into its Catalog, and import user notification preferences, without Opsgenie's criteria or time restrictions. Its Opsgenie integration needs an Opsgenie Standard or Enterprise plan.
Does incident.io accept the Opsgenie alert API?
incident.io documents connecting Opsgenie as an alert source, which means alerts keep flowing through Opsgenie until you repoint each monitoring tool to incident.io's own alert sources. If you want to keep the Opsgenie v2 alert API shape after Opsgenie shuts down, OpsPing accepts a documented subset of it at api.opsping.com with the GenieKey header.
Sources
- incident.io — Pricing ↗ (plans, prices, feature table)
- incident.io — Tools to make migrating from Opsgenie easier ↗
- incident.io — Opsgenie integration ↗ (Standard or Enterprise Opsgenie plan required)
- Atlassian — Opsgenie Licensing ↗ (end-of-sale and end-of-support dates, Opsgenie list prices)
- Atlassian Support — What happens when Opsgenie is turned off? ↗
- Atlassian — Migrate Opsgenie ↗
All sources accessed November 2, 2026. Vendors can change prices and features at any time. incident.io is a trademark of its owner. Opsgenie® is a trademark of Atlassian. OpsPing is not affiliated with, sponsored, or endorsed by incident.io or Atlassian.