Contact support
Email us at [email protected]. We respond within 4 hours on business plans and within 24 hours on free/team plans.
Common topics
- Mobile app setup. Connecting the iOS/Android app to your OpsPing account, enabling push notifications and critical alerts. See the mobile setup guide.
- Notifications not arriving. Check notification permissions, critical-alert settings, and any mute or P1-only preference. See notifications & channels.
- Apple Watch pings but iPhone stays silent. iOS sends each alert to one device. See Apple Watch & critical alerts for the fix.
- On-call schedules and escalations. See schedules & escalations.
- Account and billing. Email [email protected] from your account email.
- Security issues. Report vulnerabilities to [email protected] — see our security page.
Self-serve resources
- Documentation — full product guides
- API reference — REST API for integrations
- Status page — current service health
- Privacy policy — data collection and your rights